Third Light Support Services

Third Light respond in person to any request for help or technical guidance, they follow up to make sure it's working as planned, and they just "get" the customer service piece which many online companies can overlook.

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Third Light provides comprehensive How-To documentation and answers to Frequently Asked Questions for all existing and prospective clients through our Support Portal.

Support Portal

Email Support

Email Support is free for all Third Light customers. We operate a ticket-based email support system, which is staffed by a team of knowledgeable and committed specialists.

Your question will be added to a short queue. Support queries are handled within 24 hours, and we usually resolve new questions within two hours. Click "Open a support ticket" on the right hand side of this page to create a new ticket, now.

Telephone Support

Telephone Support is an optional service offered to our Premium and Enterprise Edition clients. To contact Support via telephone, please refer to your Support Welcome Pack which contains details of your nominated contact, and Support telephone number.