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Support Portal and Knowledge Base

Comprehensive documentation and answers to Frequently Asked Questions for all existing and prospective clients

How to use this site

We've arranged our user documentation and technical guides into separate areas called "spaces". You can browse the spaces by clicking on topics or pages, or you can search from the box in the top right of the page to quickly find answers to your questions.

To get started, click on the main product space that interests you from the contents list.

To ask for help...

If you still have questions after reading this help, please don't hesitate to contact our support team.

Support is also available by sending an email to support@thirdlight.com, or by telephone for customers with a telephone support contract. For emails, we operate a ticket system which allows us to help you more efficiently. Our support hours are 9am - 5.30pm Monday to Friday.

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If you'd like to keep in touch with updates, you can subscribe to a feed which will alert you when changes are made. See Using the RSS Feed Builder for more information.

Content

Please choose which area of documentation you need or read our Frequently Asked Questions.

You can download a Quick Reference Guide to IMS v6, here: http://3rd.lt/abc12

Use the search box to find the topic by keyword.

Feedback, questions or comments

When you are inside the documentation and see something you'd like to clarify, please feel free to ask for help. One of our team will then follow up and reply to you if we can improve the documentation or if something needs clarifying.