Support Form

All Third Light clients are entitled to free email support.

Please complete the form below to open a support ticket. We'll send you a ticket number and reply to your queries as soon as possible.

If you've purchased a telephone support contract, you will find our dedicated telephone support numbers in your Welcome Pack.

How can we help?

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Can you tell us more?

Can you show us a screen recording?

Recording what you see on your screen helps us understand precisely what you are experiencing. Could you record your screen and share the video with us? We suggest this free and easy-to-use tool to record your screen: Screencast Recorder.

Simply create a video that shows the issue, and upload it into your Third Light site. Please mention where you have stored it in your support request. Thanks!

Can you show us a screenshot?