Support Form

All Third Light clients are entitled to free email support.

Please complete the form below to open a support ticket. We'll send you a ticket number and reply to your queries as soon as possible.

If you've purchased a telephone support contract, you will find our dedicated telephone support numbers in your Welcome Pack.

How can we help?

All fields marked with * are required

Your name *

Your email address *

Your Third Light website URL (if known)

https://

Subject of your support request *

Your question *

Can you tell us more?

We find we can resolve most support questions more easily with a little extra information in advance.

Please include any details such as the page address, any error messages seen, the file reference number involved, or the user account being used.

What steps did you perform just prior to this problem?

Web browser version (overwrite this if required)

Can you show us a screen recording?

Recording what you see on your screen helps us understand precisely what you are experiencing. Could you record your screen and share the video with us? We suggest this free and easy-to-use tool to record your screen: Screencast Recorder.

Simply create a video that shows the issue, and upload it into your Third Light site. Please mention where you have stored it in your support request. Thanks!

Can you show us a screenshot?

If you would find it easier to describe a problem using a screenshot, you can attach up to 3 images.

The supported file types we can use are: JPEG, BMP, PNG, DOC up to a maximum of 5MB.

Image 1:
Image 2:
Image 3:

Third Light will process your personal information, above, in accordance with our privacy policy.

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