Long-Term Support

Thank you for letting us be part of your digital journey.

As part of our commitment to developing engaging, intuitive software for our customers, we’ve designed our latest state-of-the-art digital media library, Chorus. With simplicity at the very heart of its functionality, a modernized user interface and numerous ground-breaking features to meet the needs of today's content professionals, we strongly believe that Chorus delivers a highly sophisticated experience that you and your team will love.

Want to try out Chorus?

The first step to help you evaluate our new digital media library is to talk to a member of our Customer Success team, who will explain more about how Chorus can work for you and your organization. This is the start of a simple but proven migration process that we‘ve created to enable you to smoothly transition from your current IMS v6 media library to Chorus.

For your peace of mind, our Customer Success team will be available for the key stages of your migration process to guide you through the steps below.

Your Migration Process

Ready to have a chat? Contact our Customer Success team today and we'll be very happy to show you how we can help you continue your digital journey with Chorus. Just ask@thirdlight.com.

Successful migration stories

I would recommend Third Light to any organisation that needs an easy and intuitive way of storing multiples GBs of images. Their customer care is second to none too – emails and queries are answered in good time, and they’re always helpful over the phone. ABP's Account Manager, Danny Smith, checked in to make sure we had everything we needed before we migrated and is always happy to help.

Rachel Pennicott, Corporate Affairs and Marketing Coordinator, Associated British Ports (ABP)

I’ve always had a lot of confidence in Third Light’s customer service and support. They did a lot of preparation in advance and worked really closely with our IT team to make sure the whole migration process was very easy for me. Chorus really is very intuitive and easy to use but I’ve also been watching the training webinars which are really useful and interesting, and I’m still discovering useful new features every day!

Natasja Peeters, Management Assistant - Corporate Marketing and Communication – Zeelandia

When does LTS end?

1.6 yrs

Third Light IMS v6 will be covered by LTS until 1 July 2021.

During this time, IMS v6 receives full security coverage, patches and updates to maintain its functionality.

You can continue to apply software updates, as the software and services we provide will be maintained as usual.

We invite you to monitor the change log and follow the in-product software update prompts throughout the LTS period, and to stay in touch with us via your account manager and newsletters.


Beyond LTS

With Third Light's strong development focus, and migration tools available to help you move from IMS to Chorus conveniently, we're confident you'll want to adopt Chorus before LTS ends. We also guarantee that as an existing customer the migration process will be free of charge, and your Third Light billing structure will remain unchanged (terms apply).

The team here at Third Light appreciates your trust. If you have any questions, as always please feel free to ask@thirdlight.com.