As with any other collaborative digital tool, the success of a new Chorus site is influenced by how quickly your intended users make it part of their day-to-day routines.
Whatever your organization’s goals for rollout and ongoing use look like, our award-winning Customer Success team is ready to help you achieve them.
Our services are structured so you only pay for the levels of support, training and expertise your business needs. Whether it’s structuring a site to fit specialist workflows or helping launch to a workforce who are new to the idea of digital asset management, our experts have experience of a wealth of organizational scenarios and use cases to draw from. Good to get cracking by yourselves? We’re only a phone call away if you ever need us.
When you place an order for a Chorus site, our partnership begins. While the financial details are being firmed up, we’ll introduce ourselves so you can start exploring the problems you want to solve in greater detail with us. We’ll suggest approaches we know have worked for existing customers and help you figure out an implementation plan that helps take your users where they need to go.
Once your Chorus site has become an established part of your organization’s toolkit, we’ll check in regularly, keeping you in the loop about the advice, best practice examples, ad-hoc demos and training top-ups that could help keep that success on track. We run regular series of dedicated webinars for Chorus users, in which our experts run through use cases, solve problems and answer questions from participants.
"The software is simple, well documented and intuitive. From our initial evaluation of Chorus to onboarding and getting everything set up, the Third Light team is clearly dedicated to the quality of their products and the success of their customers."
Russ S. - Senior Staff Environment Artist (G2 Review)Read more reviews
We succeed when our customers succeed. This is why to ensure you start your Chorus implementation off on the right foot, we offer different implementation and training options to suit your team’s needs.
Third Light's Customer Success team run a program of webinars, giving you regular updates and insights on how to make best of Chorus.