Articles

What is good customer service and why is it essential to business success?

As a business customer in today's world we're all too often confronted with web chat and help portals, online forms, recorded helplines and other forms of standard, generic and very frustrating support with pre-programmed, automated responses. We often don't have any idea when our calls for help will be answered, let alone when our problems will be fixed. Phone numbers are rarely available, and when they are, you can almost guarantee you'll be waiting in a queue or outsourced abroad. All we really want is a quick response and a reassurance that a resolve is on its way, because ultimately, when a problem's business critical it can have monumental consequences. Read more

Third Light sponsors The National Museum of Computing’s Members’ BBQ

Forty members of The National Museum of Computing (TNMoC) Club, their families and volunteers enjoyed a gourmet BBQ at TNMoC this July. Third Light sponsored the event by providing food and drinks, and the staff, all keen members, were also on hand to help out on the day. Members were invited to make a donation and the club was delighted to raise more than £1000 for the museum. Read more

Third Light powers up Goodwood’s world famous Festival of Speed

Goodwood is a spectacular Estate in the heart of West Sussex and is home to the world famous Festival of Speed, Goodwood Revival and Qatar Goodwood Festival. Third Light’s digital media library helps Goodwood's PR team deliver coverage of the Festival of Speed — we caught up with the team to find out more! Read more

Connecting engineering projects with API - Matrix Solutions Case Study

With over four million images to manage, environmental engineering consultants Matrix Solutions chose Third Light software for its adaptable Application Programming Interface (API), its user interface, and its capacity to handle a demanding load.

Knowing how closely this project is aligned with our driving principle of building "API first", we interviewed the team in Calgary, Canada, to find out more.

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Third Light hosting upgrades

Since 2002, we've hosted all our own internet services, and we periodically update them. Third Light has just completed a round of hardware refreshes, which has significantly expanded our capacity. Here is a brief summary of the investment we've made. Read more