Hints and Tips

What is good customer service and why is it essential to business success?

As a business customer in today's world we're all too often confronted with web chat and help portals, online forms, recorded helplines and other forms of standard, generic and very frustrating support with pre-programmed, automated responses. We often don't have any idea when our calls for help will be answered, let alone when our problems will be fixed. Phone numbers are rarely available, and when they are, you can almost guarantee you'll be waiting in a queue or outsourced abroad. All we really want is a quick response and a reassurance that a resolve is on its way, because ultimately, when a problem's business critical it can have monumental consequences. Read more

Why businesses need DAM - and the importance of a cloud-based solution

Marketers and creatives are increasingly overwhelmed by the amount of technology available to support their everyday activities - email marketing software, website CMS, marketing automation systems, social media management platforms, analytics tools, CRMs and graphics utilities. More recently, digital asset management systems or digital image libraries have also become key tools for marketers as well as designers and photographers. Read more

Digital Asset Management: 10 benefits

Digital Asset Management is growing fast - what is it that gives DAM such a compelling advantage over traditional file servers? Here are our top ten reasons to use Digital Asset Management software. Read more

Announcing the Third Light Modern theme - free upgrade

Software can be beautiful as well as functional! We're delighted to announce that a brand new IMS v6 theme is now available. We call it the Modern theme — with plenty of enhancements that will make working with your Third Light site more enjoyable and productive. Read more