Third Light training and support

A Third Light library will quickly feel familiar to any visitor. Its intuitive tools and smart prompts are designed to make the software simple to navigate. Most Third Light clients deploy, integrate, and use their libraries without ever contacting us.

Try it here

For those who have questions and requests, those who prefer formal training, and those who simply want to get the most out of their Third Light experience, we have Training and Support Teams at the ready.

Full technical support

Our Support Service provides email and telephone contacts for technical help. We operate a ticket-based issue tracking tool to ensure efficient handling of your questions, and we track and monitor our support processes.

Our target time to resolve issues is within 24 hours, but our typical resolution for email tickets is under two hours.

On-site training workshops

We can provide on-site training workshops for your administrators, as well as for groups of new users.

These are structured training days designed to uncover all of the potential in your new Third Light library, and help you make the most of technologies like metadata. The workshops are delivered on-site and are a great way to get your digital asset management project on the right path.

Telephone training

We also offer remote telephone training sessions, ideal for rapidly training a group of new users on how to make the most of your new Third Light solution.

More on training

Free webinar training

We regularly offer free webinar training sessions that allow users to focus on specific functionalities, and to engage with our expert team.

Express your interest in our free webinar training sessions here.

Friendly experts

We’re well known for our fast and comprehensive customer support. It’s one of the reasons we stand out in a busy digital media marketplace:

“What has impressed us from the start, and continues to do so, is the level of customer support we receive. Direct and rapid support from helpful people at Third Light means that problems are resolved quickly and with the minimum of fuss. More than that, they are open to new feature requests and updates to the feature-set happen regularly.”

– Martin Devereux, Head of Digital at The British Postal Museum & Archive.

Have a question?

ask@thirdlight.com. We’re waiting to hear from you.


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What our clients are saying

  • "Publishing files directly to social media or to unique URL's, creating Lightboxes and quickly distributing event links are just some of the ways to utilize this powerful yet simple tool! "

    Dani Machlis, Ben-Gurion University of the Negev
  • "We've received many words of appreciation from our clients. They praise the site's clean and attractive appearance, and its user-friendliness."

    Toronto Star Newspapers Limited
  • "We consider our contract with Third Light to be a thoroughly sound investment for our future."

    Ryan Henry, IT, Bradshaw Taylor
  • "From the sales process at the very beginning of our relationship to sporadic issues that pop up, to large scale questions, we have been very impressed with our customer service experience."

    Dan Hilton, Phoenix Suns
  • "Our Third Light system has become indispensable. It is easily coping with our very large volume of files, and provides a fast and truly easy way to find and share files."

    Rod Ingersent, Scudamore's Punting Company