Third Light training and support

A Third Light library will quickly feel familiar to any visitor. Its intuitive tools and smart prompts are designed to make the software simple to navigate. Most Third Light clients deploy, integrate, and use their libraries without ever contacting us.

Try it here

For those who have questions and requests, those who prefer formal training, and those who simply want to get the most out of their Third Light experience, we have Training and Support Teams at the ready.

Full technical support

Our Support Service provides email and telephone contacts for technical help. We operate a ticket-based issue tracking tool to ensure efficient handling of your questions, and we track and monitor our support processes.

Our target time to resolve issues is within 24 hours, but our typical resolution for email tickets is under two hours.

On-site training workshops

We can provide on-site training workshops for your administrators, as well as for groups of new users.

These are structured training days designed to uncover all of the potential in your new Third Light library, and help you make the most of technologies like metadata. The workshops are delivered on-site and are a great way to get your digital asset management project on the right path.

Telephone training

We also offer remote telephone training sessions, ideal for rapidly training a group of new users on how to make the most of your new Third Light solution.

More on training

Free webinar training

We regularly offer free webinar training sessions that allow users to focus on specific functionalities, and to engage with our expert team.

Express your interest in our free webinar training sessions here.

Friendly experts

We’re well known for our fast and comprehensive customer support. It’s one of the reasons we stand out in a busy digital media marketplace:

“What has impressed us from the start, and continues to do so, is the level of customer support we receive. Direct and rapid support from helpful people at Third Light means that problems are resolved quickly and with the minimum of fuss. More than that, they are open to new feature requests and updates to the feature-set happen regularly.”

– Martin Devereux, Head of Digital at The British Postal Museum & Archive.

Have a question?

ask@thirdlight.com. We’re waiting to hear from you.


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What our clients are saying

  • "We are especially impressed by the ease with which we can now search for images quickly using simple keywords."

    Jocelyn Poulton, Head of Development, Trinity Hall, University of Cambridge
  • "The support at Third Light was amazing. They immediately switched the configuration over to our backup server allowing our customers to go about their business, none-the-wiser."

    Ryan Henry, IT, Bradshaw Taylor
  • "The Third Light media server is a great product. It's easy to use and has plenty of powerful customisable features."

    Warren Singer, Director, Cambridge Technical Communicators Ltd.
  • "My users are thrilled with the system. I've even received emails from our IT people saying how professional the Third Light team is when their help is needed. "

    Dani Machlis, Ben-Gurion University of the Negev
  • "Using Third Light's software has meant we can offer fully functional galleries of our stock in a very short space of time. We are delighted."

    Ed Veasey, Visit Britian