Documentation

User Guide (Appliances)

This is the main IMS manual, containing an up-to-date reference to every feature in the IMS Appliance product.

User Guide (Subscriptions)

This is the main IMS manual for IMS subscription sites and e-commerce IMS sites.

Integration Guide

This guide discusses several interfaces to help site integrators with a technical background.

Statements Guide

A guide to IMS e-commerce statements and tax accounting

Third Light Support

Obtaining Support

Support is available by sending an email to support@thirdlight.com. We operate a ticket system which allows us to help you more efficiently. Our support hours are 9am - 5.30pm Monday to Friday.

Our online documentation web site for IMS is available here: documentation.thirdlight.com.

• "The after sales service we have received has been of the highest order. I have found it to be quick and personal."
• "I'm really happy with IMS and your support, one of the few true companies that value their customers! Always highly recommended!"
• "Thank you so much for solving this issue. We really appreciate the swiftness with which this was resolved and it is a pleasure working with such professionals."

Service Status

For an up-to-date report on the availability of our service, and for news of forthcoming maintenance work, please click here.