Third Light Support
Support Knowledge Base and Documentation
Third Light IMS's documentation and answers to frequently asked questions are available from our Support Portal. You can explore how best to use our software as well as add comments or ask questions about our documentation on each page.
Open the Support Portal and Knowledge Base
Email Support 
All Third Light packages include free email support - we're here to help!
We operate a ticket-based support system, which is staffed by knowledgeable and committed staff with a range of skills. Support queries are handled within 24 hours, although we usually resolve new questions within only a few hours.
Telephone Support
For telephone support, please refer to your support welcome pack which contains details of your nominated contact and support telephone number. Our support hours are 09:00 to 17:30, Monday to Friday.
Local time at Third Light:
04:22 Saturday
How to add telephone support
Our telephone support package is an enterprise option, providing you with the highest level of service and quick access to knowledgeable professional support staff, with years of experience of our software. You can purchase telephone support as part of your support and maintenance package. Telephone support packages are available to clients meeting the following criteria:
If you don't meet all of the criteria for our telephone support package, please feel free to contact us and we will be happy to discuss your support needs.