Third Light Newsletter - August 2011
Welcome to the August 2011 newsletter — our bi-monthly update on developments at Third Light, with news about changes and improvements made to our digital asset management software, Intelligent Media Server (IMS). The intended purpose of this newsletter is to keep existing and prospective Third Light clients informed about new features.
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Previous newsletter: June 2011
Intelligent Media Server v6.0 released
Intelligent Media Server v6: the new standard for user-friendly digital asset management software!
We are delighted to announce the release of IMS v6.0, the latest evolution of Third Light's Intelligent Media Server and a brand new user-friendly digital asset management product.
This is a significant release incorporating enhancements which are all focused on a single purpose. In IMS v6.0, our mission was to produce the most usable digital asset management system in the world. Third Light IMS v6.0 is our answer to DAM users who expect outstanding, uncompromising usability.
We've developed a product with a highly-evolved user interface, faster and more natural workflow tools and new assistants and wizards, and best of all - it's a free upgrade. This newsletter includes everything you need to know about getting upgraded to IMS v6.0 or trying it out for yourself.
What's new in IMS v6.0?
After 18 months of development, there are too many changes to list, so we've compiled our top list on our web site. You can use these quick links to our web site to explore IMS v6.0:
 IMS v6.0 Screenshots |
 Videos and walk-throughs |
 Read about IMS v6.0 features... |
How to try IMS v6.0 and upgrade
You can test drive IMS v6.0 for 30-days by signing up for a trial version. It's free and you are welcome to try out the new software before you upgrade your existing site.
Whatever version of our software you are using, you are entitled to upgrade free of charge to IMS v6.0. We are holding our pricing unchanged, as it has been since 2008. Please note, however, that upgrading to IMS v6.0 will involve standardising your subscription rate to our current price list if you purchased IMS before 2008.
We're rolling out IMS v6 in stages, so you'll receive a personal invitation to upgrade in the next 4 to 6 weeks. Look out for an upgrade box, which will appear under your administrator menus. There will be a simple walk-through process to upgrade to the latest release.
The old release, IMS v5 will be supported until 1 January 2013, after which date you'll need to upgrade to IMS v6. You can carry all of your settings over to the new release. If you have any questions about the upgrade process or would like to ask anything about IMS v6, please drop us a note at support@thirdlight.com.
Telephone Support Packages
From 1 August 2011, we are offering telephone support as an option in our support and maintenance packages for IMS v6.0 systems.
Telephone support offers a faster way to receive assistance, and is specifically designed for our corporate clients. Here are some of the features of our new telephone support package:
- Call us for help and support using IMS v6.0 when you need
- You'll receive the personal help of a skilled and experienced technical support contact
- We'll help you establish a screen share session to work through your questions interactively
- We'll save you time by collecting configuration and diagnostic information directly with you
- ...All for a simple annual fee to support your nominated administrators.
Telephone support adds a personal touch and helps us understand your use of Third Light IMS, collect your feedback and make recommendations. We're offering our support service during UK office hours (09:00 to 17:30). You will receive a dedicated support telephone number with no queuing or menu of options to navigate.
If you have a Third Light Appliance or Third Light Virtual Server and would like to add telephone support to your account, please drop us a note at support@thirdlight.com. You can extend your existing support and maintenance package with the telephone support option at any time.
Feedback and Referrals
We operate a referral scheme to reward any existing IMS customer who directs a new client to us. If you know of a business that would benefit from using IMS, please make an introduction - we'll provide a period of free use on your account if they buy one of our products.
Every feature of IMS is based on your ideas and feedback. We keep a thorough record of all feedback and aim to implement the features that are most requested as part of our development plans. Simply email features@thirdlight.com to send us your comments. For support questions, please use the Help menu support tool, as this allows us to track your queries and answer questions more efficiently.
Thank you for your custom!
Third Light Ltd - The Digital Asset Management Specialists
